Refund policy

Last updated: January 22, 2026

At LGBTQ Outpost, we work with a network of independent brands to offer a curated selection of products for the LGBTQ+ community. Because of the nature of our business, most purchases are final sale.

Please review the information below before placing an order.

All sales are final

As a general rule, all items sold through LGBTQ Outpost are final sale and not eligible for returns or exchanges.

We partner with brands that produce, print, or ship items on demand and do not maintain centralized inventory or warehouse space. For this reason, we’re unable to accept returns for most orders.

To help you shop confidently, we provide size charts, product details, and descriptions wherever possible so you know what to expect before purchasing.

Defective or incorrect items

If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue, we may request:

  • Photos of the item
  • Your order number
  • A brief description of the issue

Once reviewed, we’ll work with the applicable brand partner(s) to determine the appropriate resolution, which may include a replacement or refund. This is the primary circumstance under which we can offer support for an issue with an order.

Lost or stolen packages

If your order is marked as delivered but is missing, the issue will typically need to be addressed with the shipping carrier. We’re happy to help guide you through next steps, but LGBTQ Outpost is not responsible for packages lost or stolen after delivery.

Brand-specific return exceptions

In select cases, some partner brands may offer returns or exchanges for unused, unworn items in original packaging.

If a brand accepts returns:

  • LGBTQ Outpost can help facilitate communication
  • Customers are generally responsible for return shipping, handling, and any processing fees
  • Eligibility and timelines are determined by the brand’s policies

These exceptions are limited and not guaranteed.

Non-returnable items

The following categories are always final sale, regardless of brand:

  • Personal care and wellness products
  • Sexual wellness items
  • Intimates
  • Books
  • Digital products
  • Sale or clearance items

Shipping location

LGBTQ Outpost currently ships within the United States only.

How to contact us

If you have questions about an order or believe you received a defective or incorrect item, please reach out through the form on our Contact Us page or by emailing external-accounts@lgbtqoutpost.com. Messages sent outside the timeframes or requirements noted above may not be eligible for review.